Our consultants tailor cost effective training interventions and solutions to your specific requirements.
At Tamstone, we listen to your needs and devise a programme which adds value to your organisation, employees and customers. If there isn’t a package for you, we will create one.
Business: The case for equality and diversity
This one-day programme is aimed at executives and senior managers who influence organisational strategy or change programmes. At the end of this programme, participants will be able to: devise strategies which will grow and sustain organisational diversity; broaden the customer base by having a diverse workforce; and target new customer segments through marketing.
Disability: The forgotten 20%
Disabled people and their families have a spending power of £250 billion, but few businesses actively seek to profit from the “Purple Pound”.
This one-day programme is aimed at executives and senior managers who influence organisational strategy or change programmes. Participants will learn how to: create organisational strategies; how to implement an action plan on removing barriers to employment, customer services and premises.
Disability Confident: How to Implement
The government’s Disability Confident campaign aims to get 1 million disabled people into employment by 2027. This one-day programme is aimed at senior HR managers who lead on talent selection and organisational change programmes. At the end of this programme, participants will have a clear focus on how to make their organisations Disability Confident and how to support new and existing employees who have a disability.
Customer service: Performance enhancing business capability
A diverse workforce can help to inform the development of new products or services, open new market opportunities, improve market share and broaden an organization’s customer base. This one-day programme aimed at customer service managers will focus on: understanding the changing demographic in society; how to adapt to their needs; and to implement new customer service practice.
Good customer service benefits everyone and research has shown that disabled people when provided with a good customer experience are more likely to return. Providing a poor customer service will prevent organisations from benefiting from the £250 billion spending power of disabled people, their family and friends. This practical one-day programme for customer facing staff will give participants confidence in assisting disabled customers, providing the level of service which will encourage return business.
What our clients say
“We found it a very useful and enjoyable introduction to disability training. As most of us haven't participated in any training of this kind before we felt you covered the very basics without it feeling too simple or too complicated. We felt you were very good at getting the group to understand the realities of living with a disability which we need to consider when opening a new Museum.”
- Youth Club Archive